You're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Team Lead - End User Services Americas

Functional Area: Information Technology

Working Model: Hybrid

Requisition ID: 13759

You're an important part of our future. Hopefully, we're also a part of yours At B. Braun, we protect and improve the health of people worldwide. This is also our vision for IT. You see technology as an opportunity, and you develop solutions that secure our business in the long term, we would like to implement the digital transformation of B. Braun with you. With fresh ideas, drive and team spirit,



we are working to launch the medical technology of tomorrow and safeguard the healthcare of the future. Together.

Purpose of the Position

The Team Lead End User Services Americas is responsible for leading the regional End User Services team and ensuring high-quality Service Desk and Field Service operations. The role focuses on people leadership, service excellence, operational performance of the current team, and continuous improvement in supporting the general End User Services roadmap.

Responsibilities

(Please describe the main responsibilities of the position: what you do, through what means, and why you do it.)
- Lead, coach, develop, and manage the regional End User Services team.
- Foster a high-performance culture focused on teamwork, accountability, and customer satisfaction.
- Ensure efficient Service Desk and Field Service operations and achievement of agreed SLA/KPI targets.
- Act as the primary escalation point for operational service issues.
- Drive con

📌 Team Lead (Bogotá)
🏢 B. Braun Melsungen
📍 Bogotá