Concentrix in Medellin, Colombia seeks a Team Leader, Operations to supervise a group of call center associates and drive performance metrics. You will coach, motivate, and hold the team accountable to meet service levels and KPIs.
The role requires an Associate's degree and strong communication skills. You will mentor staff, manage attendance, and lead team meetings while aligning with company policies and processes.
📌 Call Center Operations Team Lead (Medellín)
🏢 CNX
📍 Medellín
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