About us: Come as U are, because U Matter at Ubiquity.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
We're Hiring
English is a Must, Non-bilingual candidates won't be considered for this position.
About the Role
We are looking for a Senior Technical Support Advisor to join our team and provide advanced technical expertise across connected consumer technology products.
In this role, you will troubleshoot complex technical issues involving smart home devices, networking, security systems, connected devices, and consumer technology. You will also review and validate technical troubleshooting recommendations generated by Helm's AI, helping identify gaps, inaccuracies,



and opportunities to continuously improve support workflows and knowledge resources.
This is an excellent opportunity for a technical support professional with strong advisor skills and hands-on experience across connected technology ecosystems who enjoys solving complex problems and working in a rapidly evolving technical environment.
Key Responsibilities
- Troubleshoot complex issues involving connected consumer technology products.
- Review and validate technical troubleshooting recommendations generated by Helm's AI.
- Identify gaps, inaccuracies, and opportunities for improvement in support workflows.
- Support the development and improvement of technical knowledge resources.
- Provide subject matter expertise on smart home, networking, security, and connected-device technologies.
- Document technical issues, troubleshooting steps, solutions, and recommendations clearly and accurately.
- Communicate complex tech

📌 Senior Technical Support Advisor (Bogotá, D.C.)
🏢 Ubiquity
📍 Bogotá, D.C.