Description
Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the integral impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Senior Technical Account Manager in Bogota, Colombia, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem

Job Purpose
The Senior Technical Account Manager (Sr TAM) is a senior-level, customer-facing technical professional responsible for managing complex, high-value customer relationships. The Sr TAM ensures customers receive exceptional technical service delivery aligned with contractual commitments, business objectives, and ACI operational standards. This role serves as a trusted technical advisor to customers and a key internal partner to Support,



Customer Success, Product, Engineering, and Professional Services teams.
Key Responsibilities
Customer Technical Ownership
- Serve as the primary technical point of contact for assigned complex or enterprise customers.
- Own the post-implementation technical relationship, ensuring stability, performance, and optimization of ACI solutions.
- Develop deep understanding of customer environments, business priorities, and contractual obligations.
- Advocate for customer needs internally and coordinate cross-functional engagement to drive resolution and value realization.

Escalation & Issue Management
- Manage complex technical issues and escalations, ensuring timely resolution and clear communication.
- Facilitate major incident response, including root cause analysis and post-incident reviews.
- Ensure adherence to SLAs and service commitments in collaboration with Support and Operations teams.
- Strategi

📌 Sr Technical Account Manager (Colombia)
🏢 ACI Worldwide
📍 Colombia