About Toolbox
Toolbox is a Technology company founded in 2013. Our Vision is to Become the fastest Technology Solutions Provider across industries and our Mission is to “Act as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technology”. We deliver SPEED.
Our current successes are in the online TV industry. We provide a wide range of products covering User Authentication & Authorization Services, Content Aggregation & Distribution and App Development for End Users, aimed to Content Providers and Multiple Services Operators.
We are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. Our products are used by hundreds of Content Providers and Service Operators in the five continents: WARNER MEDIA, NBC UNIVERSAL, SONY, ATRESMEDIA, PARAMOUNT, DIRECTV among them. 90% of internet traffic related to Online TV in Latin America goes through Toolbox.
What are we looking for?




We are seeking an experienced Incident Manager / Technical Liaison to join our Customer Care team.
This role will act as the key connection between clients, support, and development teams — ensuring that incidents are handled efficiently, communication is transparent, and service quality remains exceptional.
The adecuado candidate combines strong technical understanding, communication skills, and coordination abilities, with the capacity to stay calm and solution-oriented under pressure.
What Challenges Await You?
• Serve as the primary liaison between clients and technical teams, ensuring alignment, transparency, and clear communication throughout the incident lifecycle.
• Perform technical analysis of incidents to identify impact, urgency, and possible root causes.
• Coordinate cross-functional resolution efforts, working closely with Backend, Product, and QA teams to minimize client impact and ensure SLA/OLA compli

📌 IT CUSTOMER CARE COORDINATOR-REMOTE (Colombia)
🏢 Toolbox OTT
📍 Colombia