About The Role

At Simetrik, the leading financial operations control platform in Latin America, we are looking for a Customer Success Manager (SMB). We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries, including clients like Mercado Libre, Rappi, Nubank, and Bancolombia.

This role is key for Simetrik: the SMB segment is one of the company's most important growth bets, and the CSM is the person who turns a client that trusts us into a client that grows with us. Here you don't manage accounts, you protect revenue, accelerate adoption, and build expansion. Your impact is measured directly in retention, expansion, and Simetrik's reputation in a strategic market.

If you have experience in SaaS or fintech, speak English fluently, and want to work at a company backed by Goldman Sachs, Tiger General, and Mastercard that is redefining enterprise financial control, we want to meet you.

In this role you will





Own the end-to-end customer journey for a portfolio of enterprise accounts.
Build and maintain relationships with key stakeholders, including senior decision makers.
Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
Maintain accurate account context and activity tracking in CRM and internal tooling.

What makes you a strong fit

Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes

📌 Customer Success Manager (Colombia)
🏢 Simetrik
📍 Colombia