Would you like join one of the fastest-growing organizations within Amazon Web
Services (AWS) and help customers of all industries and sizes gain the best
value and service from AWS? At AWS Enterprise Support we’re looking for a
Technical Account Manager to work with our customers’ creative and
transformative spirit of innovation across all technologies. This is a technical
role, in which you will have an opportunity to be the principal technical
advisor and ‘voice of the customer’.
As a Technical Account Manager, you will help craft and execute strategies to
drive customer adoption and use of AWS services. Your technical acumen and
customer-facing skills will enable you to effectively represent AWS within a
customer’s environment, and drive discussions with senior leadership regarding
incidents, trade-offs proactive scope and risk management. You will provide
advocacy and strategic technical direction to help plan and build solutions
using standard methodologies, and enthusiastically keep your customers’ AWS
environments operationally healthy.
The closer relationships developed with your
customers will empower you to understand their business/operational needs and
technical challenges, and help them achieve the greatest value from AWS.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Provide support to resolve inquiries from Enterprise customers regarding AWS
service or Cloud.
- Complete analysis and present periodic reviews of operational performance to
customer
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch
planning
- Ensure AWS environments remain operationally healthy whilst reducing cost and
complexity
- Foster trusting relationships with customers, understanding their business
needs and technical challenges
- Lead technical discussions with senior leadership regarding incidents,
trade-offs, proactive scope and risk management.
- Work directly with AWS integral engineering and ser