At Twilio, we’re shaping the future of communications, all from the comfort of
our homes. We deliver innovative solutions to hundreds of thousands of
businesses [https://customers.twilio.com/]and empower millions of developers
worldwide to craft personalized customer experiences.
Our dedication to remote-first work
[https://www.twilio.com/en-us/blog/open-work], and strong culture of connection
and global inclusion means that no matter your location, you’re part of a
vibrant team with diverse experiences making a general impact each day. As we
continue to revolutionize how the world interacts, we’re acquiring new skills
and experiences that make work feel truly rewarding. Your career at Twilio is in
your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient.
That said, every hiring decision is made by real Twilions
Also, while we are a remote-first company, you may be asked to report in person
on an ad-hoc basis for team gatherings, functional off-sites or customer
meetings.
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See yourself at Twilio
Join the team as Twilio’s next Technical Account Manager
About the job
Twilio is looking for an experienced Technical Account Manager who is going to
be the designated technical support engineering contact for our strategic
customers. As a designated TAM you will be supporting customers during Eastern
hours (9am to 6pm Eastern) and working on the cases created by customers and
resolving complex technical problems with potentially very costly and
far-reaching consequences. You should have an interest in digging deep as well
as be able to zoom out and look at the larger picture. The TAM delivers
proactive guidance to the customer to provide added value through the use of
Twilio technologies and deliver recommendations to make the customer’s
environment less susceptible to business impacting downtime. You are able to
remain calm and effective at higher workloads as well as excelling at
prioritization