Join Our Team at Sunny Bliss Plumbing & Air
Position: Customer Service Representative (inbound/outbound) (Remote – Colombia-Based Only)

? Miami-based company | ? Remote work from Colombia

Sunny Bliss Plumbing & Air is a fast-growing, family-owned plumbing and HVAC company serving homeowners across Miami-Dade and Broward. Our growth is driven by exceptional customer experience, strong follow-up, and a proactive sales mindset.
We’re looking for a Customer Growth Specialist based in Colombia — someone confident on the phone, comfortable with outbound calling, and motivated by building relationships that turn into long-term customers.

This is not a passive CSR role. This role blends customer experience, outbound calling, follow-up, and relationship building. If you enjoy conversations, know how to build trust, and like working toward results, this role is for you.

? What You’ll Do
Handle inbound and outbound calls, texts, and emails with a professional, friendly, and confident tone
Proactively follow up with past and current customers to drive repeat business, memberships,



and rebooking
Schedule service appointments and coordinate with dispatch using our systems (ServiceTitan experience is a plus)
Support customer experience initiatives before, during, and after service
Identify opportunities to add value and recommend next steps based on customer needs
Maintain accurate records in our CRM and job management systems
Participate in daily Zoom meetings as part of your workday to collaborate with the team and handle live situations

✅ What We’re Looking For
Based in Colombia with a stable internet connection
Fluent English (spoken and written) – non-negotiable
2+ years of experience in customer service, outbound calling, or inside sales
Confident communicator with strong phone presence and follow-up skills
Comfortable in remote environments, including Zoom meetings with camera on
Organized, proactive, and able to work independently while collaborating with a remote tea

📌 Customer Service Representative (Colombia)
🏢 Sunny Bliss Plumbing & Air
📍 Colombia