Job Track Description:

* Performs business support or technical work, using data organizing and
coordination skills.
* Performs tasks based on established procedures.
* In some areas, requires vocational training, certifications, licensures, or
equivalent experience.

General Profile

* Proficient in a range of operational processes through prior experience and
trainings.
* Completes assignments and guides the work of peers and other team members.
* May work cross-functionally, in different areas when necessary.
* Proposes improvements to processes and methods.
* Works within established procedures and practices.

Functional Knowledge

* Has developed skills in a range of processes, procedures and systems.
* Acts as a technical expert in an area.

Business Expertise

* Understanding of how best teams integrate and work together to achieve
company goals..

Impact

* Impacts own team and other teams when work activities are closely aligned.
* Suggests improvements to existing processes and solutions to improve
efficiencies.

Leadership





* Serves as a team leader and may allocate work.
* Provides subject matter guidance to junior team members.

Problem Solving

* Ability to problem solve and provide the best outcome for clients and end
users.

Interpersonal Skills

* Exchanges ideas and information effectively.
* Uses tact and diplomacy when communicating.

Responsibility Statements

* Conducts training classes for employees on the features and operation of
products and technology, client tools, processes, including basic soft
skills.
* Responsible for design and update of basic level training materials and
courses based on client or internal needs.
* Organizes training content in a clear sequence for delivery.
* Works with subject matter experts to keep content current and effective.
* Reviews and prepares training resources and materials to deliver classes.
* Collects training feedback from participants.
* Conducts "train the trainers" sessions, as necessary.
* Anal

📌 Trainer IV (Bogotá)
🏢 Conduent
📍 Bogotá