ACI powers the payments ecosystem – globally, and you power ACI. You’ll
innovate, collaborate, and grow – in an energetic technology culture with
decades of proven success. ACIers – in all roles and levels – are truly your
colleagues and many are your friends. Our size and reach allow you to see the
integral impact of your work. You are visible, your talents are valued, and you
are empowered to shape the future of payments.
Job Summary:
Ensures new and existing ACI customers receive a first-class delivery service in
accordance with customer expectations and contractual agreements.
Primarily responsible for the identification/development of solutions for
customers using company products, outsourced solutions and/or proprietary
tools/techniques implemented by others.
Defines customer needs and develops a plan and proposal for delivery of the
project. Viewed by customers as a consultant.
Performance is typically evaluated based on utilization, (i.e., billable
hours).
Job Responsibilities:
* Analyzes client’s business needs and recommends appropriate information
technology solutions utilizing ACI’s methodologies. Conducts analysis of
corporate objectives, business functions and processes. Has limited technical
expertise in one or several business or industry specializations.
* Works with others on the project delivery team to solve product related
issues and recommend workaround solutions. Communicates with Technical
Consultants and project managers on a regular basis providing status updates
and any other information relevant to the ACI business.
* Supports the regional/product’s business development and sales support
efforts for a particular territory, industry or account.
* Assists customer with their implementation efforts as necessary to ensure
successful product adoption.
* Assists in taking appropriate action for possible mitigation actions and or
contingencies. Must learn to identify information needed to clarify a r