Apply on Stayd to complete your application for this role.
Complete the official application on stayd.co:
www.stayd.co/careers/blue-gems/onboarding-coordinator-blue-gems
[https://www.stayd.co/careers/blue-gems/onboarding-coordinator-blue-gems?src=manatal_apply&source;=Manatal_apply&job;_id=4d16e510-c877-4c54-9ff7-c87727961a04#apply]
Please use this direct link for your introduction and role questions. A resume
submitted through a job board or Manatal is only the first step.
ONBOARDING COORDINATOR
Blue Gems
ABOUT THE BRAND
Blue Gems manages vacation homes around Orlando, Florida — the theme-park
corridor and the resort communities that ring it. Our guests are almost always
families on a trip they saved for, arriving late, tired, with children. Getting
the first ten minutes of their stay right is most of the job.
THE ROLE
You are the person who makes sure the thing that was agreed actually happens.
Scheduling, vendor coordination, onboarding a new property, chasing a repair
that has been rescheduled twice, keeping the data in our systems true. It is a
role for someone who is happier with a closed loop than a busy inbox, and who
will chase a vendor a third time without being asked.
UNREASONABLE HOSPITALITY
We hold ourselves to what Will Guidara calls unreasonable hospitality: doing the
thing nobody asked for, that nobody would have missed, and that they will tell
someone about. A guest mentions in a message that it is their daughter's
birthday, and there is something waiting on the counter when they walk in. An
owner asks a question on a Sunday and gets a real answer, from a person, before
Monday. We do not measure this in a survey. We measure it in whether the person
on the other end felt looked after by someone who was paying attention. Everyone
here is expected to notice things, and everyone here is trusted to act on what
they notice without asking permission first.
WHERE YOU SIT
You sit in Operations and report into the operations lead for this market. This