Location: Medellín, Colombia (office‐based)

Schedule: Monday to Friday, between 8:30 AM and 6:30 PM CT (you will be assigned a shift within this time range).

About Us

At CarbonBetter, we believe what’s good for the planet is good for business. We’re a certified minority-owned sustainability and energy logistics company, tackling climate change from the inside. Headquartered in Austin, Texas, and with a dynamic presence in Medellín, Colombia, we deliver energy and climate solutions of tomorrow, today. We’re proud to be the largest minority-owned business in Austin. Learn more here: https://carbonbetter.com/about/

If you’re ready to join a team that’s passionate about making a difference, and grow professionally while doing so, this is your opportunity.

What You’ll Do

As a Customer Support Specialist, you’ll be the friendly expert our customers rely on. You’ll connect with them through phone, email, chat, and text, helping them navigate their electricity and natural-gas services with confidence. Your mission is to listen, understand,



and offer solutions that strengthen their experience and encourage them to stay with us.

You’ll also partner closely with our Quality Control team to review enrollments, ensure accuracy, and recommend improvements that make our service even better.

Key Responsibilities

Handle inbound and outbound interactions (phone, email, chat, text), providing efficient and empathetic support.
Engage proactively with customers who are considering cancelling, help them explore alternatives, retain their service, and reinforce their value to our mission.
Identify cross-sell and upsell opportunities aligned with customer needs.
Partner with the Quality Control team: review call recordings, assess enrollment processes (including Third-Party Verification recordings), call new customers to verify information, and submit detailed feedback.
Work closely with your teammates, escalate issues, share insights, and collaborate in pursuit of team goals.
Tak

📌 Customer Support Specialist (Medellín)
🏢 CarbonBetter
📍 Medellín