Job Description:
The Scheduling Coordinator is responsible for managing and coordinating daily caregiver schedules for patients receiving home care services. The role ensures that all patient shifts are properly staffed, schedules are maintained accurately, and last-minute changes, cancellations, and coverage issues are handled promptly.

Key Responsibilities:

- Coordinate daily schedules and assignments for caregivers.
- Ensure all patient shifts are properly covered based on authorized service hours.
- Handle caregiver call-outs, cancellations, availability changes, and last-minute replacements.
- Communicate schedule updates with caregivers, patients, and family members.
- Resolve scheduling conflicts and coverage gaps efficiently.
- Maintain accurate scheduling and caregiver assignment records.
- Verify caregiver availability, qualifications, certifications, and location preferences.
- Monitor caregiver attendance, punctuality, and reliability.
- Coordinate with HR and clinical teams regarding staffing requirements.
- Maintain documentation needed for billing and compliance purposes.
- Track scheduling metrics such as filled shifts,



cancellations, and coverage gaps.
- Support improvements in scheduling efficiency and patient satisfaction.

Qualifications:

- At least 2 years of experience in scheduling, preferably in healthcare or home care.
- Experience with caregiver or patient scheduling is highly preferred.
- Knowledge of Medicaid processes and home care regulations is an advantage.
- Experience using scheduling software, EHR systems, and Microsoft Office.
- Strong organizational, communication, multitasking, and problem-solving skills.
- Ability to work in a fast-paced environment and manage urgent scheduling changes.
- Bilingual English/Spanish or another commonly spoken language is preferred.
- High school diploma or equivalent; an Associate’s degree is a plus.

Working Conditions:

- Full-time, primarily office-based.
- Monday–Friday schedule.
- May require occasional evening, weekend, or on-call availability for urgent scheduling matters.

Job Types: Full-time, Permanent

Work Location: In person

📌 Scheduling Coordinator (Colombia)
🏢 Outsource USA
📍 Colombia