About Trellix
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.
Job Title
Thrive Support Advocate
About Trellix
Trellix is a general company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation,



and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.
Role Overview
The Thrive Support Advocate (TSA) is a dedicated, non-technical operational resource responsible for acting as a primary customer escalation point and operational partner for large enterprise accounts. TSA ensures customers maximize the value of their support services, streamline operational workflows, and maintain complete visibility into their support experience.
Key Responsibilities
- Primary Operational Escalation Point: Serve as the primary contact for non-technical support inquiries, operational issues, and service escalations.
- Regular Account Reporting: Prepare and deliver reports covering service request statuses, ticket health, flex credit consumption, and operational best practice recommendations.
- Flex Credit Management: Collaborate with account teams to guide the optimal consumption of Flex Credits, maximizing cross

📌 Thrive Support Advocate (Los)
🏢 Trellix
📍 Los