The L2 Endpoint Engineer is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.

This role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.

Key Responsibilities

JAMF Platform Administration
- Administer and support JAMF Pro environment
- Manage:
- Device inventory and smart groups
- Policies and configuration profiles
- Enrollment workflows (DEP/Automated Device Enrollment)
- Monitor JAMF health, sync status, and device communication

Device Lifecycle Management (macOS & iOS)
- Handle end-to-end lifecycle:
- Enrollment (Automated & manual)
- Provisioning and configuration
- Decommissioning
- Support:
- macOS devices (laptops/desktops)
- iOS/iPadOS devices (iPhones, iPads)
- Ensure devices are compliant with corporate standards

Application Packaging & Deployment (macOS)




- Package and deploy applications using:
- PKG / DMG formats
- JAMF policies
- Handle:
- App testing and validation
- Version upgrades and patching
- Troubleshoot installation failures and dependency issues

Patch Management (macOS & iOS)
- Manage OS and third-party patching using JAMF
- Define and deploy patch policies and schedules
- Monitor patch compliance and remediation
- Troubleshoot patch deployment failures

Policy & Configuration Management
- Create and manage:
- Configuration profiles (Wi-Fi, VPN, security settings)
- Restrictions and compliance policies
- Integrate with:
- Apple Business Manager (ABM)
- Identity providers (Azure AD / Okta)
- Ensure alignment with security baselines

Incident & Problem Management
- Act as L2 resolver for:
- Device enrollment failures
- Application deployment issues
- Patch failures
- Policy conflicts
- Perform root cause analysis for recurring issues
- Escalate to

📌 Endpoint Solutions (Bogotá, D.C.)
🏢 Infinite Computer Solutions
📍 Bogotá, D.C.