Role Summary

GMI is seeking a Contract ConnectWise Cloud Specialist to administer, optimize, and support the company's ConnectWise environment. This individual will serve as the primary subject matter expert responsible for platform administration, workflow automation, ticket lifecycle management, agreement administration, reporting, integrations, and user adoption.

GMI is seeking a Contract ConnectWise Cloud Specialist to administer, optimize, and support the company's ConnectWise environment. This individual will serve as the primary subject matter expert responsible for platform administration, workflow automation, ticket lifecycle management, agreement administration, reporting, integrations, and user adoption. The idóneo candidate brings deep hands‑on experience with ConnectWise PSA/Cloud, understands MSP business processes, and can identify opportunities to improve operational efficiency across Service Delivery, Customer Success, Operations, Finance, and Sales.

Key Responsibilities

ConnectWise Administration
- Administer and maintain ConnectWise Cloud/PSA platform configurations.




- Create and manage service boards, statuses, workflows, ticket types, and security roles.
- Maintain system integrity, governance standards, and user permissions.
- Support system upgrades, enhancements, and platform optimization initiatives.

Workflow Optimization
- Analyze current business processes and recommend operational improvements.
- Automate repetitive tasks through workflows, notifications, and routing rules.
- Standardize ticketing, documentation, escalation, and service delivery processes.
- Improve technician efficiency and reporting accuracy.

Service Delivery Support
- Support service desk, managed services, and project operations workflows.
- Optimize ticket routing, dispatching, escalation paths, and SLA management.
- Assist departments with agreement setup, recurring billing structures, and contract administration.
- Monitor process adherence and recommend corre

📌 ConnectWise Cloud Specialist (Colombia)
🏢 Braintrust
📍 Colombia