ZEISS is technology and innovation. Founded in Germany, in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.
As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible.
With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.
We’re looking for a Technical Operations & Order Management Specialist to join us in Bogotá, Colombia (Fontibón – On-site)
Your Role
Provide operational and technical support to the platform by ensuring accurate order processing, monitoring operational workflows, managing system incidents, and maintaining platform stability.
The role of Technical Operations & Order Management Specialist will involve:
• Support Rx Verification workflows
• Monitor operational order flow
• Manage special orders
• Coordinate IT tickets
• Track SLA compliance
• Monitor operational backlog
• Support workflow continuity
• Coordinate with technical and operational teams
• Drive continuous operational improvements
Your Experience:
• 1–2 years in Technical Operations, Order Management, Functional Support, IT Coordination, or Operational Support environments
• Degree or advanced studies in Industrial Engineering, Systems Engineering, Biomedical Engineering, Business Administration, Information Technology, or related disciplines
• Advanced Excel and experience with Order Management Systems
• Familiarity with Workflow Platforms and IT Ticketing Systems
• Experience with SLA Monitoring and KPI Analysis• Process Improvement mindset
It would be desirable if you had:
• English proficiency (B1/B2 preferred)• Strong analytical thinking and problem-solving skills
• Ability to coordinate across multiple stakeholders and maintain operational continuity
📌 Technical Operations (Bogotá)
🏢 ZEISS Group
📍 Bogotá
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