The L2 Endpoint Engineer is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.

This role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.

Key Responsibilities

JAMF Platform Administration
• Administer and support JAMF Pro environment
• Manage:
• Device inventory and smart groups
• Policies and configuration profiles
• Enrollment workflows (DEP/Automated Device Enrollment)
• Monitor JAMF health, sync status, and device communication

Device Lifecycle Management (macOS & iOS)
• Handle end-to-end lifecycle:
• Enrollment (Automated & manual)
• Provisioning and configuration
• Decommissioning
• Support:
• macOS devices (laptops/desktops)
• iOS/iPadOS devices (iPhones, iPads)
• Ensure devices are compliant with corporate standards

Application Packaging & Deployment (macOS)




• Package and deploy applications using:
• PKG / DMG formats
• JAMF policies
• Handle:
• App testing and validation
• Version upgrades and patching
• Troubleshoot installation failures and dependency issues

Patch Management (macOS & iOS)
• Manage OS and third-party patching using JAMF
• Define and deploy patch policies and schedules
• Monitor patch compliance and remediation
• Troubleshoot patch deployment failures

Policy & Configuration Management
• Create and manage:
• Configuration profiles (Wi-Fi, VPN, security settings)
• Restrictions and compliance policies
• Integrate with:
• Apple Business Manager (ABM)
• Identity providers (Azure AD / Okta)
• Ensure alignment with security baselines

Incident & Problem Management
• Act as L2 resolver for:
• Device enrollment failures
• Application deployment issues
• Patch failures
• Policy conflicts
• Perform root cause analysis for recurring issues
• Escalate to

📌 Endpoint Solutions (Bogotá)
🏢 Infinite Computer Solutions
📍 Bogotá