The Inside Sales Representative is responsible for the management of the Strategic and Tactical customer relationship for all assigned accounts and prospective clients. The Inside Sales Representative will be the primary interface between the Company and the Client, coordinating internal resources to support the Company's financial and growth objectives while providing the Client with exceptional customer service and satisfaction. Pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. May support higher-level field sales engineers working with larger accounts. May visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Provides sales quotations and responds to requests for proposals.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
• Revenue Management:
• Customer Retention and Growth Development: The Client Representative strives to retain and grow our business in assigned accounts
• New Customer Acquisition: The Client Representative actively seeks to develop relationships and engage with prospective customers leading to new project partnerships.
• Quote / Proposal Management: Client Management is intimately involved in the customer quote development and negotiation processes, including technical product design and specification documentation.
• Program Order Management: The Client Representative enters orders, reviews for contract adherence, works closely with other functional departments (planning, supply chain, and engineering) to drive activities that ensure customer orders are processed, scheduled, and delivered on-time.
• Account Profi