We are hiring an Operations & Service Coordinator for a growing home services company in the home improvement industry. This is a full-time remote role for a Los Angeles, US based company.

This role is adecuado for someone who thrives in a fast-paced environment, moves with a strong sense of urgency, has proven experience in U.S. home services operations, and can proactively manage back-office logistics, lead follow-ups, and field coordination.

Key Responsibilities

• Lead Intake & Rapid Follow-Up: Monitor web forms and missed leads; immediately execute multi-channel follow-ups (SMS, email, calls) using AI/templates to convert leads into booked appointments.
• Scheduling & Calendar Management: Book on-site estimates, manage calendars to resolve scheduling conflicts, reschedule appointments, and handle cancellations smoothly.
• Partner & Sales Accountability: Act as the primary operational anchor to keep sales partners on track with timely client follow-ups, estimate deliverables, and pipeline movement.
• Invoicing & Documentation: Prepare and send professional estimates and invoices,



process payments, and dispatch required compliance documents (e.g., licenses, insurance) to clients promptly.
• Data Management & CRM Hygiene: Maintain accurate records, track customer pipelines, and log notes across all software platforms.
• Operations & Dispatch Support: Coordinate between clients, third-party dispatch centers, and field technicians/sales representatives to ensure seamless day-to-day service execution.
• SOP & Scripting Refinement: Assist in refining daily operations, call scripts, email templates, and standard operating procedures as the business expands into new markets.

Required Qualifications

• 2+ years of experience in an operations, service coordinator, or back-office role specifically within the U.S. home services or home improvement industry.
• Exceptional spoken and written English with a clear, easy-to-understand voice presence.
• High sense of urgency and

📌 Operations & Service Coordinator (Colombia)
🏢 Cherry Assistant
📍 Colombia