? You're the player we're missing on this TOP Team
We’re looking for a Sales B2B Quality Assurance Analyst to join our team and help us drive quality, performance, and continuous improvement.
If you have experience in QA or Training within B2B Sales campaigns, love working with data, and enjoy helping teams grow, this opportunity could be for you
What will you be doing?
• Develop reports and provide data-driven recommendations to improve overall performance.
• Conduct quality audits and analyze compliance with established guidelines.
• Work collaboratively with Supervisors to develop action plans and strengthen agents’ skills.
• Create and implement improvement plans based on QA results and audit statistics.
• Provide constructive feedback and support agents in their professional development.
• Participate in certifications, quality talks, training sessions, and other support activities.
• Conduct compliance audits focused on critical behaviors and error mitigation.
• Collaborate with the Training team on strategies and support the Nesting process.
The TOP Team is looking for someone who:
• Has at least 1 year of experience as a QA or Trainer (TRN) in B2B Sales campaigns, working with Google Ads, Meta Ads, or LinkedIn Ads (mandatory).
• Has at least a Technician degree in Administrative areas or related fields (mandatory).
• Has an English level of B2+ or higher (mandatory).
• Has full-time availability.
• Is proactive, responsible, empathetic, and a great listener.
• Enjoys helping others and finding solutions with a positive attitude.
What’s in it for you?
• Long-term contract
• Employee fund
• Volunteer programs
• Career development plan
• Life insurance coverage
Why join us?
We are experts in general digital business services, operating in 100 countries with nearly 500,000 employees worldwide.
? Great Place To Work® has recognized us as one of the best places to work in the country and around the world.