The Inside Sales representative (IS Rep) will leverage a best-in-class sales process to develop new leads, grow and defend existing accounts, and reactivate dormant accounts across North America. Our IS reps are required to complete a high volume of cold & warm outbound calls, quickly identifying, and communicating how Vantage can create value for the customer. The IS Rep is expected to confidently engage customers and colleagues in English, creating a seamless remote selling experience.
The adecuado candidate must be an energetic, structured, and articulate problem solver, possessing a chemistry-related degree. Previous experience selling into the North American market and utilizing CRM software are considered assets.
Essential Duties and Responsibilities
• Manage day-to-day transactional sales for a dynamic portfolio of accounts: adding, sustaining, and re-engaging accounts as needed to drive growth objectives
• Achieve a high number (~20) of outbound sales calls (phone and video) with new and existing accounts based in North America (US/Canada)
to drive new sales opportunities and minimize account churn; be the primary point of contact for inbound sales requests.
• Identify and investigate customer pain points – qualifying, then tailoring solutions to meet customer needs profitably; based on the type of account, growth potential, and cost to serve.
• Probe customer objections and proactively resolve/escalate issues that may be impacting the total Vantage customer experience.
• Quickly develop and share knowledge of company products/services/capabilities to customers, providing features, benefits, and competitive comparisons, while minimizing the need for internal technical resources.
• Drive and close price increases while maintaining excellent customer relationships.
• Plan & prioritize work management: leverage time management skills to maximize selling time and margin returns.
• Collaborate and/or support internal stakeholders in both LATAM and North America to