Transcom Bogotá is seeking a high-energy Team Leader to guide a frontline Customer Experience team for our FinTech-driven account. You will coach agents, drive KPIs, and foster a data-driven culture in a fast-paced BPO environment.You will partner with the Business Manager to track performance, ensure PCI-DSS compliance, and maintain team morale while delivering world-class service to small business clients. Fluent English is required and on-site work is expected for a 42-hour week.#J-18808-Ljbffr