Revenue Assurance & Disputes Analyst (Semi-Senior)Do you enjoy tracing a billing discrepancy back to its exact root cause — and turning that precision into real dollars recovered for the business? At Identidad Tech, we've spent 25 years building telecommunications solutions for carriers and enterprises worldwide: Wholesale Voice, SMS, Cloud Numbering, and Managed Services. You'll own the full voice and SMS billing dispute cycle end-to-end, as part of our Finance team in Bogotá.The essentials — please read before applying100% on-site at our Bogotá office, Monday to Friday, for at least the first 6 months.English B2 or higher — part of the interview is in English.3–5 years reconciling records against invoices and resolving billing disputes. If you're looking for a remote or hybrid role right now, this one isn't the right fit — and we'd rather tell you upfront.What you'll doAnalyze CDR/EDR and reconcile carrier traffic records against our internal platforms.Investigate root causes of discrepancies and dispute differences per contract terms.Resolve carrier and customer invoice disputes, validating claims to accept or reject them.Maintain the dispute log aligned with accounting and prepare the weekly dispute report.Process credit memos and accruals from disputes and adjustments.Support treasury, collections and reporting (AR/AP Aging, past-due, SOA) and counterparty credit assessments. Your team You'll work side by side every day with our accounting, treasury and AR colleagues, and with our commercial team when a dispute needs it.



We like working together in person: sharing lunches, celebrating wins, and helping each other through the monthly close.RequirementsCompleted (graduated) degree in Finance, Business Administration, Industrial Engineering, Accounting or a related field.3–5 years of hands‑on experience reconciling usage or transaction records against vendor/carrier or customer invoices and taking disputes through to resolution. Collections or payment follow‑up alone isn't enough.Strong B2+ English, written and spoken.Advanced Excel (pivot tables, lookups, large‑dataset reconciliation) and ERP familiarity (QuickBooks, Oracle, SAP or similar).Lives in Bogotá and can commit to 5 days on‑site.Preferred: telecom experience (CDR/EDR), credit memo and accrual treatment. What we're looking for - Precise and curious — you investigate a discrepancy until it's resolved, not just logged.A real team player who builds working relationships. You'll be the link between our data, our accountants and our carriers.A clear, confident communicator with international carriers in English.Sound judgment on when to elevate versus resolve independently.What we offerFully company-paid prepaid medical plan (medicina prepagada)5 extra paid days off + 3 sick days beyond legal requirementsSnacks and beverages ·Pet-friendly office · New offices with recreational spacesDirect interaction with general carriers from day oneProgressive hybrid benefit: 1 remote day/week at 6 months, 2 at 1 year#J-18808-Ljbffr

📌 Revenue Assurance & Disputes Analyst (Cundinamarca)
🏢 Identidad
📍 Cundinamarca