The L2 Endpoint Engineer is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.This role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.Key ResponsibilitiesJAMF Platform AdministrationAdminister and support JAMF Pro environmentManage:Device inventory and smart groupsPolicies and configuration profilesEnrollment workflows (DEP/Automated Device Enrollment)Monitor JAMF health, sync status, and device communicationDevice Lifecycle Management (macOS & iOS)Handle end-to-end lifecycle:Enrollment (Automated & manual)Provisioning and configurationDecommissioningSupport:macOS devices (laptops/desktops)iOS/iPadOS devices (iPhones, iPads)Ensure devices are compliant with corporate standardsApplication Packaging & Deployment (macOS)Package and deploy applications using:PKG / DMG formatsJAMF policiesHandle:App testing and validationVersion upgrades and patchingTroubleshoot installation failures and dependency issuesPatch Management (macOS & iOS)Manage OS and third-party patching using JAMFDefine and deploy patch policies and schedulesMonitor patch compliance and remediationTroubleshoot patch deployment failuresPolicy & Configuration ManagementCreate and manage:Configuration profiles (Wi-Fi, VPN,



security settings)Restrictions and compliance policiesIntegrate with:Apple Business Manager (ABM)Identity providers (Azure AD / Okta)Ensure alignment with security baselinesIncident & Problem ManagementAct as L2 resolver for:Device enrollment failuresApplication deployment issuesPatch failuresPolicy conflictsPerform root cause analysis for recurring issuesEscalate to L3/vendor with proper logs when requiredAutomation & ScriptingUse scripting for automation:Bash / Shell scripting (primary for macOS)Basic Python (good to have)Automate:Application deploymentsDevice configurationsRemediation tasksCompliance, Reporting & DocumentationGenerate reports on:Device compliancePatch statusApplication deployment successMaintain SOPs, runbooks, and knowledge baseSupport audit requirementsCollaboration & SupportWork with L1 team for triage improvementsCollaborate with:Security teams (compliance & policies)Identity teams (SSO, conditional access)Provide clear communication to end users and stakeholdersRequired Skills & QualificationsTechnical Skills (Core)Strong hands-on experience in:JAMF Pro administrationmacOS device managementiOS/iPadOS device management (MDM)Good understanding of:Apple Business Manager (ABM)Automated Device Enrollment (DEP)Apple Volume Purchase Program (VPP / Apps & Books)Packaging & ScriptingApplication packaging:PKG / DMGScripting:Bash / Shell (mandatory for macOS support mindset)Integration KnowledgeIdentity integration:Azure AD / Okta (preferred)Basic understanding of:Certificates, profiles, and device trustProcess KnowledgeITIL processes:Incident, Problem, Change ManagementExperience in patch cycles and compliance reportingSoft SkillsStrong troubleshooting mindset (must understand Apple ecosystem behavior)Clear communication with integral usersAttention to detail (Apple policies can be strict and sensitive)Experience & Education3–6 years of experience in Apple endpoint / JAMF supportBachelor’s degree in IT or related fieldCertifications (good to have):JAMF 100/200Apple Device SupportKey Performance Indicators (KPIs)Device compliance rate (%)Patch compliance (macOS & iOS)Application deployment success rateIncident resolution time (MTTR)Reduction in repeat issuesUser experience / CSAT#J-18808-Ljbffr

📌 Endpoint Solutions - Jamf-Macos-Ios Mdm (Cundinamarca)
🏢 Infinite Computer Solutions
📍 Cundinamarca