Junior IT Support Specialist
Required work experience: not required
Full-time, remote work

Who are we?
You have always been interested in IT but haven’t yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happen
Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 350 employees worldwide and are rapidly expanding our IT team to work with our clients.
Our position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online.
For that reason, we are accepting applications from anywhere in Colombia

Responsibilities and goals you’ll own:
At the moment, we are looking for several new team members to join us for our Junior IT Support Specialist role.



Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will use the interview process to find out what would suit you best The daily responsibilities of a Junior IT Support Specialist are to:
• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions.
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Requirements:
We have successfully trained staff from scratch for several years and built a robust and learning-oriented environment. We believe in findi

📌 Junior IT Support Specialist (Medellín)
🏢 Touch Support
📍 Medellín