The Enrollment Services One Stop Specialist provides comprehensive, student-centered customer service and front-line enrollment support to current and prospective students, families, faculty, staff, and community members. This position serves as a centralized resource for Enrollment Services functions, assisting students with admissions, records, financial aid, residency classification, and general college processes within a One Stop service environment.

The Enrollment Services Specialist assists students through multiple stages of the enrollment process by answering questions, providing guidance, reviewing documentation, making residency determinations, resolving issues, supporting operational processes, and connecting students to appropriate college resources. This position is responsible for maintaining a welcoming and efficient environment while supporting the college’s enrollment, retention, persistence, and student success goals.

This is an in-person position located on the Columbia Campus.

Essential Functions

• Provide excellent customer service to current and prospective students,



parents, employees, and visitors in person, by phone, by email, and through other communication platforms.

• Serve as a first point of contact for Enrollment Services and assist students with general questions and processes related to:

• Admissions

• Records

• Financial Aid

• Residency classification and residency application processes

• Enrollment verification

• Student forms and documentation

• Account and enrollment processes

• General college navigation and referrals

• Assess student and visitor needs and provide accurate information, guidance, referrals, and problem resolution in a professional and student-centered manner.

• Maintain an ongoing understanding of admissions, records, financial aid, residency, FERPA, TBR, and institutional policies, procedures, and regulations.

• Review, evaluate, and determine student residency classifications and residency appli

📌 Enrollment Services One Stop Specialist (Colombia)
🏢 Tennessee Board of Regents
📍 Colombia