Are you an experienced Personal Injury Case Manager with strong knowledge of legal and medical processes? Are you highly organized, detail-oriented, and confident communicating with clients, attorneys, insurance companies, and medical providers?
What you'll do:
• Manage personal injury cases from intake through case progression
• Communicate with clients and provide consistent updates and support
• Coordinate medical appointments, treatment, transportation, and follow-ups
• Open and maintain accurate client files in case management systems
• Request and track medical records, bills, photos, authorizations, and other documentation
• Assist with FOIA requests and other case-related documentation
• Coordinate with attorneys, insurance companies, medical providers, and other stakeholders
• Monitor treatment plans, case timelines, medical requests, and outstanding items
• Review case documentation and address deficiencies
• Track case budgets, billing, and other important deadlines
• Maintain accurate records and meet established KPIs and quality standards




• Follow all company and software policies and procedures

What we are looking for:
• 2+ years of Personal Injury or legal case management experience preferred
• Strong understanding of personal injury, medical records, and legal processes
• Working knowledge of HIPAA and confidentiality requirements
• Insurance industry experience is a plus
• Fluent English at a C1 level or higher — written and verbal
• Excellent communication and client service skills
• Strong organizational and follow-up abilities
• Exceptional attention to detail
• Ability to work independently while collaborating effectively with a remote team
• Strong computer skills, including Microsoft Office or similar platforms
• Ability to quickly learn new case management software and technology
• Professional, empathetic, and client-focused approach
• High school diploma required
• Bachelor’s degree or equivalent experience preferred
• Paralegal certificat

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