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Job Details

Summary of Role:
Under general direction of the Regional Quality Manager plays an important role to assure the local compliance with World Courier policies and procedures.

Responsabilities:
• To monitor and ensure that all Company Policies and Procedures are followed by World Courier the assigned country.

• To follow Quality Assurance Policies and Procedures, interpreting and implementing Quality Assurance Standards.
• To coordinate the actions to be taken with other QA representatives belonging to In-country Quality department.
• Ensuring and improving the quality of the service provided to the clients by working close to the operational team.




• To participate in the CAPA and complaint process, including reporting to general QA any deviations or potential problems, participate in the investigation, support with the generation of reports, and tracking deviations and actions as described on the specific internal guidelines.
• Responsible for coordinating all internal and external audits and regulatory inspections (ISO 9001, ISO 14001, GDP and Client) and coordinating all audit replies. Responsible for preparing all required documents and information to present during External audits and ensuring that a World Courier Confidentiality Agreement has been signed.
• Responsible for quality related activities included but not limited to CDA and Quality Agreements.
• Responsible for reviewing Local Standard Operating Procedures (SOPs) and Work Instructions (WI) to ensure the service standard and qualities are met.
• Establish appropriate training material and conduct training for general

📌 Associate Specialist, Quality Operations (Bogotá)
🏢 Cencora
📍 Bogotá