Requisition ID: 273900

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Consultants contribute to the overall success of HR Solutions activities by ensuring specific individual goals, plans, and assigned initiatives are executed in support of the GHRO teams’ business strategies and objectives. Consultants are responsible for providing support to all business lines and/or countries to address and resolving low and medium risk situations, including escalated issues and concerns that are not resolved within Employee Services. The focus of this role is to ensure that issues are addressed within Service Level Agreements and managed at the local level to mitigate the potential negative impact. Consultants are accountable for providing accurate advice, in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Provide timely, efficient,



and valued solutions on Time and Pay issues and concerns by leveraging well developed knowledge of HR policies, and procedures within the countries, business lines (and subsidiary companies), where the Bank’s day-to-day operations, systems and technology operate.

• Provide 2nd level support for Employee Service teams for Time and Pay related requests.

• Promotes and supports a seamless and consistent experience for employees and People Leaders with Time and Attendance and Payroll concerns; and updates and maintains accurate and adequate information within the HR case file, on an ongoing and consistent basis, until such the issue is resolved.

• Independently reviews and assesses escalated Time and Attendance and Payroll issues, ensuring consistency and alignment to Bank policies and processes specific to applicable countries, and directs to applicable GHRO teams as required.

• Independently assesses and

📌 Employee Services (Bogotá)
🏢 Scotiabank
📍 Bogotá