Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

At Genesys, we are continuously looking to connect with talented professionals who may be a strong fit for future Expert Customer Success Manager opportunities.

This posting is part of our Talent Pool and does not represent a currently open position. By submitting your profile, you are expressing interest in being considered for future opportunities that may become available based on business needs.

If your background and experience align with a future opening,



a member of our Talent Acquisition team may contact you to discuss the opportunity and next steps.

The Expert Customer Success Manager (CSM) is a strategic partner for Genesys’ Strategic and Mid-Market customers, supporting organizations across Banking, Telecommunications, and other key industry verticals.
The role focuses on building long-term customer relationships, driving product adoption and utilization, and helping customers achieve their Customer Experience (CX) vision and desired business outcomes.
The CSM leverages deep industry knowledge—particularly within Banking and Financial Services—to provide strategic guidance, deliver measurable value, and manage customer success throughout the customer lifecycle.

Key Responsibilities:
The Expert Customer Success Manager acts as the customer’s advocate and champion throughout their journey with Genesys, recommending, orchestrating, and supporting the adoption of the right strategies, products, and servic

📌 Expert Customer Success Manager (Bogotá)
🏢 Genesys
📍 Bogotá