Company Overview

DiDi es la plataforma de tecnología de movilidad más notable del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.

Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.

Team Overview

About the Role We are looking for a Vendor Strategy Analyst to oversee the governance of tools, vendor processes, and financial controls. This role demands a high level of autonomy, critical thinking, and a sharp analytical mindset to manage complex payments, validate billing, and ensure flawless invoice approval workflows. You will go beyond operational support, acting as a key driver for process improvement, cost reduction,



and strategic platform management alongside cross-functional teams.

Role Responsibilities

Key Responsibilities

1. Strategic Partner Management & QBRs

• BPO Evaluation: Oversee the end-to-end performance evaluation workflow for strategic CX partners, ensuring strict adherence to assessment timelines and delivering highly accurate data and final evaluation reports.

• Quarterly Business Reviews (QBRs): Lead the planning and organization of strategic QBRs with key vendors. Manage meeting agendas, prepare presentation materials, validate data accuracy, and ensure all logistical aspects are flawlessly executed on time to drive impactful business discussions.

2. Complex Payments & Financial Governance (Close the Loop)

• Own the end-to-end invoice approval workflow, ensuring adherence to the process timeline, strict compliance and proactive alignment with stakeholders to avoid bottlenecks.

• Perform deep-dive va

📌 (Afirmativa para Personas con Discapacidad)CX Vendor Management Analyst (Bogotá)
🏢 Didi Global
📍 Bogotá