POSITION SUMMARY
As a Customer Operations Coordinator, you will be crucial in making sure every new Broadvoice customer order is complete, accurate, and ready before installation begins. You'll be the quality checkpoint between Sales and Service Delivery: verifying paperwork against the signed quote, running business credit, confirming phone numbers can be ported, and building the customer account so the Service Coordinator can start clean.

You'll also turn move, add, and change (MAC) requests into new orders, keep delayed orders and post-install follow-ups moving, and maintain the Service Delivery team's metrics reporting. You'll work closely with Sales, Service Coordinators, and customers, all in English.

KEY RESPONSIBILITIES
Order Review & Verification
• Review every new order in Salesforce before hand-off: opportunity and account fields, seats/trunks, and MRC and NRC against the signed quote.
• Confirm all documentation is signed and attached (quote, Business Order Form, LOA/COB when porting), and review order and Sales Engineer notes.




• Return incomplete or mismatched orders to Sales (RTS) with a clear note on what is needed to proceed.
• Verify number portability in the Bandwidth portal and, when needed, with Lumen or Inteliquent; note the result and RTS orders that cannot port.
• Run business credit through Experian using Business Order Form details and email the customer when the business name or address needs clarification.

Account Setup
• Build and map customer accounts in B-Hive from the signed quote, confirming signer name, title, and signed date match.
• Set the account name, time zone, billing contact, and contact roles to match the Business Order Form and Salesforce.
• Verify partner information and billing and technical contacts in B-Hive match Salesforce.

MAC Orders & Queue Management
• Process cases from the Broadvoice MAC queue into new opportunities and TaskRay projects, updating contacts and MRC fields.
• Assign MAC orders to a Service Coord

📌 Customer Operations Coordinator (Bogotá)
🏢 Broadvoice
📍 Bogotá