Administrative Assistant
Position Type: Full-Time, Remote
Working Hours: U.S Business Hours

About the RoleWe are looking for an organized, proactive, and customer-focused Administrative Assistant to support lead intake, customer outreach, appointment scheduling, and CRM management.
This role is highly focused on keeping the lead pipeline organized and moving. You’ll communicate with prospective customers, schedule appointments for the sales representative, maintain accurate CRM records, and help ensure leadership has a clear view of pipeline performance.

What You’ll OwnLead Intake & Management
• Receive and accurately log incoming leads.
• Ensure every new inquiry is captured in the CRM promptly and without gaps.
• Maintain complete and accurate lead records.

Lead Outreach & Scheduling
• Call prospective customers to understand and qualify their needs.
• Answer initial questions and introduce the company professionally.
• Book appointments for the sales representative to visit customers and present estimates.

CRM Workflow Management




• Move leads through each stage of the pipeline consistently.
• Keep lead statuses current and accurate.
• Maintain CRM data so the team can track set rate, close rate, and other key metrics in real time.

Customer Communication
• Serve as a professional and knowledgeable first point of contact.
• Answer customer questions and set appropriate expectations.
• Represent the company positively on every call.

Reporting Support
• Keep records clean, organized, and up to date.
• Support leadership in pulling accurate pipeline data.
• Help identify where leads are converting or falling off.

Process Adherence
• Learn and consistently follow the company's established workflow.
• Identify and flag bottlenecks in the process.
• Help maintain consistency across daily operations.

Required Experience & Skills• At least 1–2 years of experience in an administrative, customer-facing, or operations support role.
• Familiarity with CRM software and

📌 Administrative Assistant (Colombia)
🏢 Pavago
📍 Colombia