Make Every Patient Interaction Count in Healthcare A smoother path to care starts with your ability to listen and act. The Patient Care Coordinator helps patients understand coverage, secure appointments, and reach the right providers. Your contribution will improve service across an established healthcare organization and ease the work of clinical teams. With Emapta, top 1% talent can pursue a lasting international career with growth and balance.

Snapshot

- Employment Type: Indefinite-term Type Contract
- Work Setup: Onsite, Calle 97A, Bogotá, Colombia
- Shift: Day Shift, Weekends Off

Benefits

- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications

- 1-3 years of experience in the BPO industry
- Experience in a healthcare or medical office setting, highly preferred
- Proficiency in electronic health record (EHR) systems, Microsoft 365, and Microsoft Excel
- Knowledge of medical terminology, insurance policies, patient eligibility verification, and healthcare billing practices
- Excellent written, verbal, and interpersonal communication skills
- Strong organizational skills and attention to detail
- Ability to handle sensitive and confidential information with discretion
- A compassionate, patient-centered approach to service
- Demonstrated accountability and professionalism

Responsibilities

- Answer patient calls and respond to inquiries about appointments, insurance coverage, billing, eligibility, and procedure codes.
- Schedule appointments and provide patients with general information about their care.




- Explain insurance benefits, including copayments, coinsurance, deductibles, and coverage details.
- Verify insurance information and coordinate with insurers to support accurate billing.
- Serve as the primary liaison between patients and healthcare providers.
- Route medication refill requests, referrals, and other telephone encounters to providers, and follow up promptly.
- Document insurance information, appointments, and patient communications accurately in the EHR system.
- Address patient concerns, promote comfort, and help patients understand healthcare processes.

About the Client

Our client is an established healthcare provider recognized for award-winning care and outstanding patient reviews. Its patient-centered model brings together experienced clinicians, advanced technology, and strong provider-patient relationships to make care more comfortable. Across its locations, the organization emphasizes compassionate service, clear communication, and personal attention for patients and families. By pairing quality care with convenient scheduling and insurance support, it has earned patients' trust while continuing to improve their experience at every stage of care.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming integral outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaEra

📌 Patient Care Coordinator (Bogotá)
🏢 Emapta Global
📍 Bogotá