About the Job
At Jetpacks, we've got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a new startup committed to helping companies reach new heights together, by unleashing the Latin American power.

And that starts with you :)

Jetpacks is looking for someone to join our team as Driver Outreach Associate. In this role, you'll be responsible for supporting the driver lifecycle through communication, onboarding, and performance management.

Role Responsibilities
• Serve as a primary point of contact for drivers via email, messaging platforms, and phone, maintaining timely and professional communication
• Respond to driver inquiries related to scheduling, routes, onboarding, and operational processes with clear guidance and troubleshooting support
• Support driver onboarding to ensure new drivers are properly prepared, understanding platform processes, route expectations, and operational requirements
• Review and evaluate driver profiles in Shift Admin to verify documentation and eligibility for approval




• Reach out to drivers who have not scheduled shifts to encourage participation and support scheduling needs
• Assist operations teams in maintaining driver coverage across metros and communicate availability gaps to Hub Managers and internal stakeholders
• Manage driver offboarding processes when required due to operational, performance, or compliance reasons
• Maintain accurate records of driver communications and operational activities using internal tracking systems
• Gather insights from driver feedback and operational interactions to identify opportunities for service improvement
• Collaborate with cross-functional teams including dispatch, operations, and support teams to resolve issues and improve efficiency

How will you be supported?
You'll be onboarded to the tech team organization. You will be part of a team and will communicate with them via Slack and Google Meet. Periodic 1-on-1

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