We’re Hiring: Refund Analyst

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We are currently on the lookout for a Refund Analyst to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Refund Analyst
Work Arrangement: Work from Office
Location: Colombia - Bogotá
Schedule: Morning Shift

Job description:
Essential Job Duties and Responsibilities
• Develops and organizes reports into a format that can easily be evaluated by Leadership
• Perform daily reconciliation of outstanding refunds across all 13 IDREs to ensure timely and accurate identification of overpayments.
• Analyze payer remittances and IDR settlement data to validate refund eligibility.
• Process refund transactions accurately and in compliance with internal controls, payer contracts, and regulatory requirements.




• Coordinate with Refund team leads and Accounting to resolve discrepancies and ensure proper posting and documentation.
• Maintain organized and up-to-date records of all refund activities for audit readiness.
• Identify and escalate any discrepancies or issues requiring further investigation.
• Assist in month-end reporting and support internal audits related to IDR refund activities.
• Collaborate with internal stakeholders to ensure smooth resolution of open refund items.
• Strong organizational, analytical, and problem-solving skills
• Knowledge of the Arbitration Process
• Proactively assess and implement improvements to the refund handling process
• Professionalism in all dealings, both internal and external customers
• Ability to clearly communicate, both verbally and in writing
• Other duties as assigned

Qualifications and requirements:
• College degree or equivalent work experience required
• Minimum

📌 Refund Analyst (Bogotá)
🏢 Cloudstaff
📍 Bogotá