ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

COA Licensing Client Services Associate II

About Mapi Research Trust

Mapi Research Trust, part of ICON's Commercialization and Outcomes division, is an independent, not-for-profit organization specializing in Clinical Outcome Assessments (COAs) and patient-reported outcomes.

For over 30 years, Mapi Research Trust has supported the general scientific community by collecting, managing, and distributing COA information. We represent the developers of more than 800 COAs and provide licensing and translation services to organizations worldwide.

The Role

As a Client Services Associate II, Patient Centered Solutions (PCS) at ICON, you will design and analyse clinical trials, interpreting complex medical data,



and contribute to the advancement of innovative treatments and therapies.

You will be responsible for supporting clients seeking to license and implement Clinical Outcome Assessments in research studies and clinical practice. You will manage client requests, prepare proposals, coordinate project activities, and ensure the successful delivery of licensing and translation services.

Key Responsibilities

• Serve as the primary contact for clients seeking COA licensing and translation services.
• Understand client requirements and prepare accurate proposals, timelines, and budgets.
• Provide high-quality customer service through regular communication and support.
• Manage requests from proposal through final delivery, including contracts, invoicing coordination, and documentation.
• Coordinate with internal teams to deliver licensing and translation services.
• Monitor project progress and ensure deliverables are completed on time and to

📌 Client Services Associate II, PCS (Bogotá)
🏢 ICON San Antonio
📍 Bogotá