Customer Service Advisor | Bogotá – On site

¡Únete al equipo de TP y brinda un servicio excepcional a nuestros clientes! Si tienes experiencia en servicio al cliente, excelentes habilidades de comunicación y te interesa el manejo de plataformas digitales, esta posibilidad es para ti.

Como Customer Service Advisor, brindarán soporte a usuarios que requieren asistencia con diferentes procesos de una plataforma digital, ayudándolos a optimizar sus perfiles, utilizar las herramientas disponibles y resolver sus inquietudes de manera clara y efectiva.

What will you do?

- Provide customer service and support across various channels
- Address inquiries regarding the operation and use of a digital platform.
- Assist users with registration processes and available programs.
- Guide customers on how to optimize their profiles.
- Clearly explain how to use the platform's various tools.
- Provide advice to help users maximize the impact of their listings or properties.
- Identify each customer's needs and provide effective solutions.
- Demonstrate active listening, empathy, and a strong customer-centric approach.
- Handle requests and concerns professionally and efficiently.
- Accurately record customer interactions and information in internal systems.
- Meet established quality, productivity, and performance metrics.

We are looking for people who:
- Have an English B2 level.
- Have excellent written and verbal communication skills
- Have strong active listening and customer service skills
- Have a minimum of 6 months of certified customer service experience.
- Are proactive, dynamic, and results-oriented.
- Are comfortable providing assistance and guidance to customers.
- Have an affinity for technology and digital platforms.
- Have strong problem-solving and customer-orientation skills.
- Job Conditions
- Training Salary: COP $2,547,000 per month
- Production Salary: COP $2,547,000 per month.
- Contract Type: Indefinite-term contract.
- Language: English B2.




- Work Modality: On-site – B&M; Conecta, Av. Calle 26 #92-32, Bogotá.
- Work Schedule: Full-time – 42 hours per week.
- Operations: 10:00 a.m. – 7:00 p.m.
- Days off: 2 days off.
- Experience: Minimum 6 months of certified customer service experience.

Bonuses & Benefits
- Performance-based bonuses of up to 15% of salary, according to metric achievement
- Career development opportunities.
- Hiring Bonus of COP $1,000,000 for eligible NH and TX candidates, divided into two payments:
- COP $500,000 after 30 days in operations.
- COP $500,000 after 60 days in operations.
- Opportunities to strengthen customer service and digital support skills.
- Possibility of pursuing internal career opportunities within TP.
- Training (TRN)

Duration: 4 weeks

Schedule:

- Monday to Friday
- 2:00 p.m. – 11:00 p.m.
- Nesting

Duration: 4 weeks.

The nesting schedule will be the same schedule assigned during the Operations stage.

Operations (OPS)

- Schedule: 10:00 a.m. – 7:00 p.m.
- Days off: 2 days off.
- Workload: Full-time – 42 hours per week.

About the Campaign

This is a customer service campaign focused on providing support to users who manage properties and digital listings through an online platform.

As a Customer Service Advisor, you will assist customers with different service needs, provide guidance on platform tools and processes, and help them optimize their profiles and make better use of the available features.

The position requires strong communication skills, B2 English, customer orientation, active listening, and the ability to provide clear and effective solutions.

What Makes Us Different?

At Teleperformance, we are committed to creating meaningful experiences for both our customers and our employees. We promote professional development, career opportunities, and an inclusive work environment where different perspectives and talents are valued.

Join the TP team and become part of the Airbnb campaign! ?

Apply now and take the next step in your career!

📌 Customer Service Advisor BM 6 months experience (Bogotá)
🏢 Tp
📍 Bogotá