Customer Service & Technical Support Advisor | Bogotá – WAHÁ

Join one of the world’s most recognized technology companies! Become part of the TP team and provide exceptional customer service and technical support for Windows and Microsoft Office users.

If you have strong communication skills, enjoy technology, and are passionate about helping customers find effective solutions, this opportunity is for you!

What will you do?

- Provide customer service through multichannel interactions.
- Assist customers with Windows and Microsoft Office-related inquiries.
- Identify customer needs and provide accurate and effective technical solutions.
- Troubleshoot common issues related to Windows and Office products.
- Guide customers through technical processes in a clear and professional manner.
- Demonstrate active listening, empathy, and excellent customer orientation.
- Handle customer concerns professionally and efficiently.
- Accurately document customer interactions and information in internal systems.
- Meet quality, productivity, typing, and performance indicators.

We are looking for people who:
- Have a B2 English and B2 Portuguese level.
- Have excellent written and verbal communication skills.
- Demonstrate strong active listening and customer service skills.
- Have an affinity for technology and technical troubleshooting.
- Have previous knowledge or experience using Windows and Microsoft Office.
- Preferably have experience or studies in systems, programming, software development, or related fields.
- Are proactive, dynamic, and results-driven.
- Are comfortable providing technical support and assistance to customers.

Job Conditions
- Training Salary: COP $2,583,712 per month.
- Production Salary: COP $3,229,640 per month.
- Contract Type: Indefinite-term contract.
- Languages: English B2 / Portuguese B2.
- Work Modality: WAHÁ Bogotá.
- Work Schedule: Full-time – 42 hours per week.
- Bonus: Performance-based bonuses of up to 15% of salary.

Training (TRN)
- Duration: 20 training days.
- Schedule:




- Monday to Thursday: 8:00 a.m. – 5:00 p.m.
- Friday: 8:00 a.m. – 4:30 p.m.

OJT / Nesting
- Duration: 5 nesting days.
- Schedule will be adjusted according to the production-stage schedule.

Operations (OPS)
- Operations schedule within the 7:00 a.m. – 7:00 p.m. window.
- Weekends OFF.
- Workload: 42 hours per week, full-time.

Bonuses & Benefits
- Performance-based bonuses of up to 15% of salary, according to metric achievement.
- Opportunities to strengthen customer service and technical support skills.
- Development opportunities within the operation.
- Possibility to pursue internal career opportunities within TP.

About the Campaign

This is a bilingual customer service and technical support campaign focused on Windows and Microsoft Office.

As a Customer Service & Technical Support Advisor, you will assist customers with different service and technical needs related to Microsoft products. You will identify customer issues, provide clear troubleshooting guidance, and ensure customers receive effective solutions.

The position requires strong communication skills in English and Portuguese, an affinity for technology, customer orientation, and previous knowledge of Windows and Microsoft Office. Experience or studies in systems, programming, software development, or related areas are preferred.

Selection Process

Candidates will complete the following assessments:

- AI Interview.
- Hallo assessment.
- Typing test: 30 WPM with 90% accuracy.

What Makes Us Different?

We are experts in digital business services, with a presence in 100 countries and nearly 500,000 employees worldwide. Great Place To Work® has also certified us as one of the best places to work in Colombia and around the world.

At Teleperformance, we constantly innovate and always strive to go beyond expectations.

At TP, we promote diversity, equity, and inclusion in every connection. We value different perspectives and identities, fostering an inclusive culture where every voice is heard, respected, and valued.

Make a difference with the TOP Team! ?

📌 Customer Service and Technical Support Advisor Bogotá WAHÁ
🏢 Tp
📍 Bogotá