Carrier Analyst

? Barranquilla Colombia| Hybrid The Carrier Analyst is responsible for conducting testing of carrier performance systems and data flows, analyzing performance metrics, validating and reconciling data, and supporting the identification and resolution of carrier-related issues. This role collaborates with carriers and internal cross-functional teams to ensure testing accuracy, data reliability, operational compliance, and continuous improvement of carrier performance.

Key Responsabilities:

- Conduct regular testing of carrier performance systems and data flows to ensure accuracy, reliability, and compliance with operational standards.
- Monitor and analyze carrier performance metrics following testing activities to identify discrepancies, trends, and opportunities for process improvement.
- Perform data validation and reconciliation to detect issues related to billing, delivery, or service quality, and verify the effectiveness of corrective actions.
- Collaborate with carriers to troubleshoot and resolve issues identified during testing phases, ensuring timely implementation of corrective actions.
- Propose and implement strategies to enhance carrier performance based on testing results, data insights, and operational feedback.
- Maintain up-to-date knowledge of industry regulations, carrier policies, and testing methodologies to support comprehensive testing coverage and compliance.
- Support the onboarding of new carriers by conducting initial integration testing, validating data exchanges, and providing feedback for process enhancements.
- Track and document testing outcomes, carrier issues, and resolution actions using internal systems, ensuring transparency and supporting continuous improvement.
- Participate in cross-functional meetings to review testing results, carrier performance, and improvement initiatives.
- Stay informed about new testing tools, industry trends, and carrier offerings to recommend innovative testing approaches and solutions.




- Prepare detailed reports covering testing activities, carrier performance, identified issues, and improvement plans for management review.

Requirements:

- Minimum of 6 months of experience in positions such as Operations Analyst, Quality Analyst, Carrier Performance Analyst, or related roles.
- English proficiency at B2 (Upper-Intermediate) level.
- Experience in carrier performance testing, data validation, reconciliation, or process analysis.
- Experience troubleshooting and resolving operational or carrier-related issues.
- Experience supporting carrier onboarding or integration testing is preferred.
- Knowledge of carrier policies, testing methodologies, and applicable industry regulations.
- Familiarity with testing tools and methodologies.
- Ability to analyze performance metrics, identify discrepancies, and recognize trends and improvement opportunities.
- Ability to collaborate effectively with carriers and cross-functional teams.

Key Skills:

- Carrier Performance Testing
- Data Analysis & Reconciliation
- Performance Metrics Analysis
- Troubleshooting & Problem Solving
- Issue Identification & Resolution
- Carrier & Cross-Functional Collaboration
- Integration Testing
- Process Improvement
- Testing & Quality Assurance
- Reporting & Documentation
- Compliance Awareness
- Operational Analysis
- Continuous Improvement
- Testing Tools & Methodologies

Success in the role is demonstrated through accurate and reliable testing outcomes, effective identification and resolution of carrier performance issues, successful support of carrier integrations, and actionable insights that contribute to improved carrier performance and operational processes.

Ready to take the next step in your career?

Join our team as a Carrier Analyst and have the opportunity to work on carrier performance, data analysis, testing, and continuous improvement initiatives.

If you are analytical, proactive, enjoy solving problems, and are looking for an opportunity to grow your skills while making an impact, we’d love to hear from you!

✨ Apply today and take the next step in your professional journey!

📌 Carrier Analyst (Barranquilla)
🏢 Allied Global
📍 Barranquilla