Spanish Customer Success Executive

Job Responsibilities

- Provide professional customer support in Spanish and English via live chat, email, and online communication channels.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Assist users with account-related questions, service requests, and platform navigation.
- Monitor daily user activities and escalate complex cases to the relevant team when necessary.
- Maintain accurate records of customer interactions and follow internal procedures.
- Collaborate with internal teams to ensure a positive customer experience.
- Handle customer concerns with patience, empathy, and effective problem-solving skills.
- Meet quality standards and response time targets.

Job Requirements

- Fluent in Spanish (spoken, reading, and writing).
- Able to communicate in basic English.
- Previous experience in Customer Service, Live Chat Support, Customer Support, or Online Service is preferred.




- Fresh graduates with strong Spanish and English communication skills are welcome to apply.
- Strong communication and interpersonal skills.
- Able to work independently in a remote environment.
- Must have a own a personal computer/laptop.
- Willing to work rotating shifts, including weekends and public holidays when required.
- Responsible, detail-oriented, and customer-focused.

Tipo de puesto: Jornada completa

Pregunta(s) de postulación:

- Do you have experience in Customer Service, Live Chat Support, or Online Customer Support?
- Do you have a personal computer/laptop?
- Are you available to work full-time and start within the required notice period?
- Do you have your own transport to office?
- Are you able to work in office location in Cl. 127a # 53a-45, Torre 2, Bogotá, Colombia?
- Are you fluent in Spanish (speaking, reading, and writing)?

Lugar de trabajo: Empleo presencial

📌 Spanish Customer Service500,000 - Office Hour Only - Work In Office (Colombia)
🏢 Tribe Business Services Sdn Bhd
📍 Colombia