Customer Service Representative - Youth Development & Fitness

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Customer Service Representative

The calm, organized presence who makes sure every parent feels heard - and nothing ever falls through the cracks.

Role Overview

Every day, parents reach out to this client through email, text, and social media - asking about class times, membership questions, makeup sessions, or a concern that needs a quick, caring response. Right now, those messages compete for the founder's attention alongside everything else it takes to run a growing children's development center. Messages sit longer than they should, and small issues risk becoming bigger ones.

This role exists to close that gap. The Customer Service Representative is the first response a parent gets - fast, warm, and on top of it - so the founder can stay focused on running great classes instead of triaging inboxes.

Key Responsibilities





Own the inbound message queue
- Monitor and triage email, SMS, and social media messages throughout the day
- Respond promptly to routine questions (schedules, enrollment, billing, makeup classes)
- Flag anything urgent or sensitive to the founder right away, with context already gathered

Resolve issues, don't just log them
- Take ownership of customer service issues from first message to resolution
- Follow up proactively so nothing goes quiet mid-conversation
- Keep a clear record of what was asked, what was promised, and what was resolved

Keep the details straight
- Track open conversations across channels so nothing is answered twice or missed entirely
- Note recurring questions or issues so the founder can spot patterns early

Who Will Succeed

This person thrives on many small conversations rather than one big project. They don't need every message to be exciting - they take pride in making sure each one

📌 Customer Service Representative — Youth Development (Bogotá, D.C.)
🏢 Seamless Assist
📍 Bogotá, D.C.