5 working days, 2 days off
About the Role
We are looking for a motivated and results-driven Call Center Sales Representative to join our team in Nairobi. The adecuado candidate will have a strong sales mindset, excellent communication skills, and a passion for delivering exceptional customer service while meeting sales targets.
As a key member of our team, you will engage with customers, promote membership programs, overcome objections, and drive sales through effective communication and relationship-building.
Key Responsibilities
- Provide excellent customer service to retain existing customers and attract new ones.
- Maintain phone availability for at least 82% of the shift.
- Present and demonstrate the value of membership programs, providing up to three rebuttals when appropriate.
- Control and direct calls effectively while interpreting customer needs.
- Promote and sell services and products to customers.
- Handle approximately 4 calls per hour (around 40 calls per day).
- Overcome objections and successfully close sales opportunities.
- Upsell products, services,



and membership programs.
- Accurately use order management systems, phone systems, and promotional offers.
- Meet individual and team performance goals.

Requirements
- Minimum 1 year of experience in Call Center Sales.
- Advanced English level (C1) is required.
- Strong sales, negotiation, and closing skills.
- Ability to handle objections confidently and professionally.
- Excellent verbal communication and interpersonal skills.
- Customer-focused mindset with a positive attitude.
- Ability to multitask and work in a fast-paced environment.
- Comfortable working rotating shifts, including weekends and overnight schedules.

What We're Looking For
- Goal-oriented and self-motivated professionals.
- Strong persuasion and relationship-building skills.
- Resilience and ability to perform under pressure.
- Team players with a proactive attitude and a commitment to excellence.

📌 Representante de Ventas (Medellín)
🏢 Solvo Global Careers
📍 Medellín