The Team Lead is responsible for leading frontline teams to achieve operational targets, deliver exceptional customer experiences, and foster employee development. This role serves as a critical link between frontline operations and management, ensuring alignment with Lenovo's customer-first philosophy, business objectives, quality standards, and productivity goals.

The Team Lead provides day-to-day leadership, coaching, and performance management while supporting operational excellence, workforce planning, employee engagement, and continuous improvement initiatives.

Key Responsibilities

Leadership & Team Management
- Lead, motivate, and develop frontline employees to achieve operational and customer service objectives.
- Serve as the primary point of contact for employees and provide guidance in the absence of management.
- Foster a positive, high-performance culture focused on accountability, collaboration, and customer satisfaction.
- Drive employee engagement and team-building initiatives.

Coaching & Employee Development
- Conduct regular coaching sessions,



performance reviews, and feedback discussions.
- Create and execute individual development plans to enhance employee capabilities.
- Identify skill gaps and coordinate training, cross-training, and upskilling opportunities.
- Mentor team members and support their professional growth.

Operational Management
- Manage daily operations to ensure service levels, productivity, attendance, and quality expectations are achieved.
- Monitor workflow and staffing requirements while partnering with Workforce Management and Operations teams.
- Ensure compliance with Lenovo policies, processes, and operational standards.
- Support recruitment, onboarding, and training activities for new hires.

Performance Management & Reporting
- Monitor and analyze key performance indicators (KPIs), productivity, quality, and customer satisfaction metrics.
- Generate and communicate performance reports to leadership and stakeholders

📌 Team Lead (Bogotá, D.C.)
🏢 Confidential
📍 Bogotá, D.C.