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Title: Salesforce Technical Business Specialist

Requisition ID: 275031
We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose

Contributes to the overall success of ScotiaTech GTA team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Delivering effective and efficient technical support to a portfolio of Salesforce.com instances
- Partner with Architecture on understanding the design and integration
- Handling user requests and issues on daily basis, provide support, suggest workarounds to end users to carry out their business workflows.




- Able to articulate user needs and a good understanding of applicable business systems and industry requirements.
- Participating in walkthroughs/demos of applications during various stages of the project or application lifecycle
- Providing solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.
- Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents)
- Actively participating in the systems implementation process and have a thorough understanding of the change management process.
- Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
- Review JIRA ticketing intake system and update email notifications (for updates and new tickets) and make sure that new tickets get assigned to a resource and existing ones are actioned on.
- Understand how the Bank’s risk appetite and ris

📌 Salesforce Technical Business Specialist (Bogotá, D.C.)
🏢 Scotiabank
📍 Bogotá, D.C.