Paralegal with a talent for customer service (LegalTech)
As a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement. We are looking for a talented Paralegal with a genuine passion for customer service - someone who is detail-oriented, proactive, and eager to thrive in a fast-paced SaaS environment. If you thrive in combining legal precision with problem-solving and client interaction, this could be the perfect opportunity for you.
We’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the idóneo fit.

Role Description
As a Paralegal with a talent for customer service within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers,



championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities
Legal Drafting/Review
• As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements

• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client

Customer Service
• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account

• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly

Tech Setup Support
• Customers will als

📌 Paralegal with a talent for customer service (Colombia)
🏢 Codekeeper
📍 Colombia