JOB DUCK IS HIRING A BILINGUAL CLIENT SUPPORT RECEPTIONISTFor ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!Role OverviewJob Duck is seeking a Bilingual Receptionist to serve as a welcoming first point of contact for callers while providing consistent support to a busy professional team. The primary focus of this role is answering and returning phone calls, connecting callers with the appropriate person, and helping ensure every interaction is handled clearly and professionally. This opportunity is idóneo for someone who enjoys receptionist work, takes pride in being available for the team, and can deliver reliable service during both quiet and high-volume periods. Through thoughtful communication and timely follow-up, this individual will help create a positive experience for every caller.Schedule:Monday to Friday from 09:00 AM - 06:00 PM [EST][EDT] (United States of America)Your Responsibilities Will Include but Are Not Limited To:Transferring calls to the appropriate team member or departmentReturning phone calls in a timely mannerDirecting prospective client calls to the intake team when appropriateGathering initial information from callers before transferring themScheduling appointments and maintaining accurate calendar informationFollowing up by phone with existing clientsUsing RingCentral for telephone communicationsUsing Google Email, Calendar, Chat,



and video tools for daily communication and schedulingMaintaining dependable attendance and remaining available to answer calls throughout scheduled working hoursAnswering incoming phone calls promptly and maintaining a warm, professional toneFollowing up with referral sourcesManaging multiple incoming calls during busy periods while remaining calm and organizedUsing Lawmatics and PracticePanther to support call-related and client-related workflowsUsing Microsoft Office tools and Fireflies as required for assigned workServing as the primary point of contact for callersWhat We’re Looking For:Minimum of 1 year of experience in a client-facing role, such as customer service or salesAdvanced to native-level English proficiency, both written and spokenWarm, friendly, and professional telephone presenceClear and confident spoken EnglishEmpathetic and thoughtful communicationAbility to understand conversational context and adjust communication appropriatelyAbility to remain composed during periods of high call volumeAbility to manage multiple incoming calls without becoming overwhelmedReliable attendance and punctualityProfessional call handling and call transfer skillsExperience with scheduling and calendar coordinationStrong client service orientationStrong follow-up and information-gathering skillsGenuine interest in long-term receptionist workReliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)Quiet, distraction-free remote work environmentWhat’s In It for You?Monthly compensation starting from 1,015 to 1,100 USD.Paid time off.Parental leave.Opportunities for professional development and trainingDedicated support from our team.A chance to work with clients who share our values.#J-18808-Ljbffr

📌 Bilingual Client Support Receptionist (Colombia)
🏢 Job Duck
📍 Colombia