Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Integral Impact: Join a company where your work has a integral, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:




- Answer ‘how to’ technical and application configuration questions to our enterprise customers
- Assist in troubleshooting 1st and 2nd level technical issues
- Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
- Be responsible for customer production environments
- Build 'knowledge articles' in Coupa’s knowledge base for customers' use

What You Will Bring to Coupa:
- Excellent written and verbal communication skills, English needs to be at a C1 or better for this role
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
- Ability to articulate solutions to complex technical problems clearly and simply
- Experience working directly with external customers in a support environment, preferably in an

📌 Technical Support Engineer (Bogotá, D.C.)
🏢 coupa-software-inc-ats-1
📍 Bogotá, D.C.